We’ve all been there whether you’re a support analyst or not, you’re home, comfy and the phone rings with a friend or relative calling to say they have a problem with the computer. Instead of having to call around or do the dreaded talking down a passenger trying to land a 747, as the pilot has passed out. You can put yourself in front of the computer remotely with a built in easy to use feature of Windows10.
This secure connection feature the other person must assist in the initiation. It’s not possible to remote control without their input. Also both machines should be running Windows 10 as Quick Assist in a new take on the older Remote Assistance, if the other persons running an older version of Windows, I’m afraid you’ll have to use that.
Either using Cortana search or navigating the menu you need to run Quick Assist.
To initiate the connection by wantin to help someone else by remotely accessing their computer, click “Give Assistance”.
You’ll then have to sign in with your Microsoft account. After you do, you’ll receive a security code/pin of six digits
This code need to be sent to the person requiring assistance, you can tell them over the phone, or as you can see copy and paste it into an email which you can send them ..
The person requiring assistance needs to run Quick Assist, with one important difference they’ll then need to click “Get Assistance” in the Quick Assist window that appears.
At this point, they’ll be prompted to enter the security code you received. When this is submitted the other person will then see a confirmation prompt,usually detailing that you (your name is displayed from your Microsoft account) what to remote in, and they’ll have to agree to give you access to their PC.
After confirming the remote the connection will now established, give it some time as your home broadband speed may be better or worst than the person you’re connecting to.
Once remoted you have full access to their computer as if you were sitting in front of it, so you can launch any programs or access any files they could. You’ll have all the privileges the computer’s owner has, so you won’t be restricted from changing any system settings. You can now tinker way to look at the issue….
The person wanting assistance will see everything that you’re doing, and can snatch back control at any time (typing in passwords) or even terminating the connection once completed
At the top right corner of the window, you’ll see icons that let draw on the screen (handy for the big red arrow!), change the size of the window, remotely restart the computer, open the task manager, or pause or end the Quick Assist connection.
This can be done by the either user by closing the application from the “Quick Assist” bar at the top of the screen.
The “remote reboot” option is designed to reboot the remote computer and immediately resume the Quick Assist session without any further input. This may not always work properly, however. Be prepared to talk the other person through signing back into their PC and re-initiating the Quick Assist session if there’s problem and this doesn’t happen automatically.